Last week I facilitated a tutorial and delivered a new keynote
to over 800 people at the STAREAST conference in Orlando. It had
been a while since our family had visited Florida so I had the
opportunity to bring my wife and three children along, which was
great! Between speaking engagements, we had the opportunity to
spend time at Disney and if you've spent any time at a Disney park,
chances are customer service and quality come to mind. People at
Disney know how to be great on the job. They are patient with
demanding customers and seemingly cool under the heat of the
Florida sun.
What does it take to be great on the job? As it turns
out, there's a book by that name out this week by Jodi Glickman. I
had the opportunity to catch up with Jodi recently and look forward
to sharing that interview about her book with you this week.
Thank you for joining us for this episode of The People and
Projects Podcast! Have a great week!
About the Podcast
Welcome to the People and Projects Podcast, where we provide interviews and insights to help you lead people and deliver projects. Since 2009, this show is brought to you by speaker, author, and executive coach Andy Kaufman. If you're looking for insights on project management, leadership, and how AI influences both of those, you've come to the right place! And if you hold a project management certification, you can even earn free PDUs for listening!