May 12, 2011
Last week I facilitated a tutorial and delivered a new keynote
to over 800 people at the STAREAST conference in Orlando. It had
been a while since our family had visited Florida so I had the
opportunity to bring my wife and three children along, which was
great! Between speaking engagements, we had the opportunity to
spend time at Disney and if you've spent any time at a Disney park,
chances are customer service and quality come to mind. People at
Disney know how to be great on the job. They are patient with
demanding customers and seemingly cool under the heat of the
What does it take to be great on the job? As it turns
out, there's a book by that name out this week by Jodi Glickman. I
had the opportunity to catch up with Jodi recently and look forward
to sharing that interview about her book with you this week.
Learn more about Jodi's organization at http://greatonthejob.com. You can also
find her HBR posts at http://blogs.hbr.org/glickman.
Thank you for joining us for this episode of The People and
Projects Podcast! Have a great week!